We’re here for you.
Our customer support is second to none…
Introducing our secret weapon:
Meet Mighty Mel!
Mel has a special super power to sort out issues and is generally a legend in every way.
Got a payment problem? Boom, she'll get you sorted
Problem with something on the site? She'll get you to the right place.
She'll process new memberships with a smile and is on call to sort out any problems you may run into.
“Hi! I'm Mel, the official Solver of Sticky Situations at FRT Towers. I can help with any issues you may have so please check my FAQs below, if those don't help simply fill in the form or pick up the phone and I'll be happy to help!”
Do any of these answer your question?
I can’t log in
If you’ve forgotten your password, you can reset it here.
If you’ve forgotten your username, you can enter your email address to retrieve it here.
If you’re still having trouble logging in, drop me a line below – I know how frustrating it can be trying to remember all the usernames and passwords you use on every site. So don’t worry – I’ll get you back in tout de suite!
Note: If you’ve been a free FRT member for a while, then you may not have created a username and password when you joined. If this is the case, you can re-register here (and choose your login details)
How do I cancel a paid service?
If you need to cancel our VIP or Inner Circle memberships, we like to make it easy. You can cancel, upgrade or amend your paid membership subscription in the My Account area, or you can contact me below, and I will take care of everything for you.
If your cancellation is for a short period of time only (e.g you’re going abroad for work, an extended holiday, etc) and you intend to restart your membership on your return, then we can pause your payments instead of cancelling your membership.
This means no further payments will be taken until you let us know, but makes it very easy to restart your membership and you don’t need to go through the whole joining process again. Again, just let me know below, and I’ll make this happen for you.
You can of course continue to receive all of our free tips after you cancel a paid service.
Important note: The “unsubscribe” link in our emails will NOT cancel any payments or subscriptions – this merely stops you receiving emails.
I’ve stopped getting your emails?
There are several reasons why our emails might not be getting through to you:
- Sometimes, our emails end up in people’s spam/junk/promotions folders (I know – the cheek of it!). If you’re missing emails from us, this is the first place to check. If you do find our emails there, simply click “This is not spam”, or “Move to Inbox”.
- Adding our email address “firstname.lastname@example.org” to your contacts or safe senders list also helps.
- If you are a VIP or Inner Circle member, it is possible your emails could have stopped if a payment has been missed. This could be due to an expired credit/debit card on your account meaning payment has failed. Please check your payments and if you think a payment has been missed, let me know and I can get you set back up in no time.
- Could you have clicked the unsubscribe button by accident? If you have, don’t worry (even Keith has done it once or twice!) just let me know and I can re-subscribe you quickly!
Note: Don’t forget, if an email or two go AWOL, you can always view today’s tips on the website. If you’re missing emails on a regular basis though, drop me a line below, and I’ll get you sorted!
How do I change my login or payment details?
In the My Account area, you can change your login details, update payment methods or change subscription details (cancel, re-activate, upgrade, change payment method).
If you are unsure, you know what to do – just get in touch and I will be happy to help.
Why isn’t EVERYTHING free?
The vast majority of our services (Little Beauty, Keith’s Notebook, Free Patent Friday, Festival Previews, Pick6 Acca, The Horse’s Mouth magazine, and our famous Saturday Lucky 15) are all completely, 100% free.
For those who want more, we do offer some more in-depth services.
Keith’s VIP club unlocks the “next level” of tips – including tips for every single race on ITV Racing, the Premium Tip (Keith’s best bet of the day), Notebook Notifications, and free bonus tips. It’s priced at just £4.95 a month, or FREE when you join a partner bookmaker.
Keith’s Inner Circle is for shrewd, sensible, open-minded FRT members, who are serious about taking their betting to the next level in the next 12 months. £40 a month buys you direct access to the man himself, who will teach you everything he knows. You can find out more about Inner Circle membership here.
Do you offer a free trial on the paid services?
The vast majority of our services are 100% free.
We don’t offer free trials on our paid VIP or Inner Circle services. Here’s why…
We operate an open and honest approach and publish all of our results daily. Would you rather judge a service based on a 7-day trial, or thousands of tips, dating back several years?
Betting on horses is a marathon, and not a sprint. This means that a week or even a month’s trial wouldn’t really offer any benefit to you – in a short period of time like this, we could have a stinker, or a stonker!
If you are betting on horses, then you need to take a long-term view on the tipster you are following, and short-term trials just don’t offer that.
I fully understand that you want to feel confident in a tipster before parting with your hard-earned cash. Hopefully, opening up the books, showing you our actual profit/loss for the last few years, combined with the ability to follow so much of our free content will help you feel reassured that you’re working with a pro.
If you have further questions just get in touch.
Can I get VIP Club tips if I’ve already got accounts with all the bookies?
Yes you can!
But first, just double check our list. We update it all the time, and often you might find a bookie on there that you don’t yet have an account with.
Don’t worry if you do have accounts with all these bookies, you can still join the VIP club by paying a very low monthly fee, and unlock the “next level” of tips – including tips for every single race on ITV Racing, the Premium Tip (Keith’s best bet of the day), Notebook Notifications, and free bonus tips.
It’s priced at just £4.95 a month, and takes literally a few minutes to set up.
Who are Big Idea Media Ltd?
Big Idea Media Ltd are our parent company who handle the payment side of things, so you'll see this on your bank statements.
It will appear as BIG IDEA MEDIA on your bank statements, rather than Free Racing Tips.
Here’s how to get in touch:
Write to us:
PO Box 74
“Thank you to all at Free Racing Tips for the hard work, the information, the gossip and the tips over the time I have been subscribing to FRT – We are all inundated with messages from corporates (and charities) and most of them read as though they had been written by a robot from a template in a text book. Very few come over as personal, and written with feeling and empathy for their audience – but yours do. And with some practical, helpful resources for people who might feel a bit on their own – what a great idea. Thanks!”
Is Keith the best horse racing tipster?
We’re biased. We think Keith is the best horse racing tipster on the planet. But you’d probably like to know what REAL users say about us – even the negative reviews! Yes, even the ⭐ ones.
One of the best free services on the web! Free Racing Tips have started a mini community of race enthusiasts who come together to share their info with each other and put smiles on many faces!
Thanks Keith – It’s great to be part of an amazing group of people all after the same thing, passing on tips to beat the bookies. And what a fantastic competition, brilliantly run!
The service you offer is fantastic and the competition is a great daily ‘event' for me. I love looking at what others have done. Please keep doing what you do so well!